Terms Of Sale

1. Products

Trove offers individually sourced vintage and antique objects. Each piece is unique and may show signs of age, wear, patina or other characteristics consistent with its history and use. These characteristics are part of the nature and character of vintage and antique objects and will be described where relevant.

Product descriptions and photographs are prepared with care to represent each item accurately. Due to the nature of vintage objects and differences between screens, minor variations in colour, tone or surface may occur.

2. Pricing

All prices are listed in euros (€) and include applicable taxes unless otherwise stated.

Trove reserves the right to update prices at any time. Orders will be charged at the price displayed and confirmed at the time of purchase.

3. Orders

By placing an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method.

Once an order has been placed, Trove will begin processing it as soon as possible. If you need to make a change or request a cancellation before dispatch, please contact us promptly at concierge@trove-paris.com and we will do our best to assist.

Your statutory right to withdraw from an online purchase, where applicable, remains unaffected by these terms.

4. Payment

Payment is required in full at the time of purchase. Trove accepts the payment methods displayed at checkout.

Orders will be dispatched once payment has been received and confirmed.

5. Shipping

We ship worldwide, Orders are dispatched from Paris, France.

Please see our shipping and returns page for more details.

For destinations not listed, please contact concierge@trove-paris.com before placing an order for a live quotation.

Delivery timeframes are estimates and may vary depending on destination, carrier and circumstances outside Trove’s control.

For consumer purchases, Trove remains responsible for the goods until they are delivered to the customer, in accordance with applicable consumer protection law. (European Union)

6. Duties, taxes & import fees

For orders shipped outside the European Union, the customer is responsible for any customs duties, import taxes, customs clearance charges or other fees imposed by the destination country, unless otherwise stated at checkout.

These charges are determined by local authorities and are outside Trove’s control.

Customers are responsible for checking applicable import requirements and charges before placing an order.

If an order is refused or cannot be delivered because applicable import charges are not paid, any resulting return shipping, customs or other costs may be deducted from the refund where permitted by law.

7. Returns & right of withdrawal

For consumer purchases made online, customers generally have a statutory 14-day right of withdrawal, beginning on the day after delivery of the goods. No reason is required to exercise this right. (European Union)

To request a return, please contact concierge@trove-paris.com within 14 days of receiving the order.

Once the withdrawal has been communicated, the item must be returned without undue delay and generally within 14 days. The customer is responsible for the direct cost of return shipping unless otherwise stated or required by law. (European Union)

The customer may handle the item as reasonably necessary to establish its nature, characteristics and functioning. The customer may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the item. (EUR-Lex)

Items should be returned securely packaged and with all components and accessories supplied with the original order.

Returns require prior contact and approval from Trove so that return instructions can be provided.

8. Damaged, defective or incorrect items

Please inspect your order upon delivery.

If an item arrives damaged, defective or materially different from its description, please contact concierge@trove-paris.com as soon as possible, ideally within 48 hours, with photographs of the item and packaging.

This 48-hour notification period is requested to help us investigate shipping damage promptly and does not limit any statutory consumer rights that may apply.

9. Exchanges

Trove does not offer direct exchanges.

Customers wishing to purchase a different item may return the original item in accordance with the applicable return policy and place a new order.

10. Refunds

Once a returned item has been received and assessed, Trove will confirm the status of the refund.

Where a refund is due following a valid withdrawal, it will be made to the original payment method in accordance with applicable law. Trove may withhold reimbursement until the goods have been received or the customer has provided evidence that they have been returned, whichever occurs first.

Refund processing times may vary depending on the payment provider.

11. Vintage & antique condition

Vintage and antique objects are not new products and may naturally show signs of age, use, restoration or patina.

Where relevant, Trove will highlight notable condition characteristics in the product description and photographs. Customers are encouraged to review the photographs and description carefully before purchasing or contact Trove with any questions.

12. Liability

To the extent permitted by applicable law, Trove shall not be liable for indirect or consequential losses arising from the purchase or use of products.