Conditions générales de vente

Terms of Sale – Trove

1. Products

Trove offers vintage and antique objects that are individually sourced. Each piece is singular in character and may show signs of age, wear, or patina consistent with its history and use. These characteristics are inherent to vintage objects and are not considered faults.

Product descriptions and photographs are provided with care to represent each item accurately. Minor variations in colour, tone, or surface may occur.

2. Pricing

All prices are listed in euros (€) and include applicable taxes unless otherwise stated. Trove reserves the right to update pricing at any time; however, orders will always be charged at the price confirmed at checkout.

3. Orders

By placing an order, you confirm that you are authorised to use the selected payment method and that all information provided is accurate.

Once an order has been placed, it cannot be modified or cancelled.

4. Payment

Payment is required in full at the time of purchase. Trove accepts payment methods as displayed at checkout.

Orders will not be dispatched until payment has been received and confirmed.

5. Shipping

Orders are dispatched from France. Shipping costs and delivery options are displayed at checkout.

Delivery timeframes are estimates and may vary depending on destination, carrier, and external factors beyond our control. Trove cannot be held responsible for delays once an order has been handed to the carrier.

Risk of loss passes to the customer upon delivery.

6. Duties, taxes & import fees

For orders shipped outside the European Union, customs duties, import taxes, and any additional charges imposed by the destination country are the responsibility of the customer.

These charges are determined by local authorities and are outside of Trove’s control. Trove does not collect, reimburse, or prepay import duties, taxes, or customs clearance fees.

We recommend checking with your local customs office prior to placing an order. Refusal to pay applicable charges may result in delays, returns, or additional costs, which remain the responsibility of the customer.

7. Returns

Customers may request a return within 14 days of receiving their order.

Returned items must be in the same condition as received, unused, and in their original packaging. Proof of purchase is required.

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked and insured service, as returned items remain the customer’s responsibility until received by Trove.

Items returned without prior approval cannot be accepted.

8. Damaged or incorrect items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, you must contact Trove within 48 hours of delivery so the issue can be assessed and resolved.

9. Exchanges

Trove does not offer direct exchanges. Customers wishing to purchase another item must place a new order once a return has been approved.

10. Refunds

Once a return has been received and inspected, customers will be notified of approval or rejection.

Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on the payment provider.

If more than 15 business days have passed since approval, please contact us.

11. Liability

To the extent permitted by law, Trove shall not be liable for indirect or consequential damages arising from the use or inability to use products purchased.

Nothing in these terms limits rights granted under applicable consumer protection laws.