Politique de remboursement
Returns
We offer a 14-day return window. This means you have 14 days from the date you receive your item to request a return.
To be eligible, items must be returned in the same condition in which they were received: unused, with any original tags attached, and in their original packaging. Proof of purchase is required.
To request a return, please contact us at concierge@trove-paris.com.
If your return is approved, we will provide instructions on how and where to send your item.
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked and insured service, as items remain the customer’s responsibility until they are received by Trove. Items returned without prior approval cannot be accepted.
If you have any questions regarding returns, you are always welcome to contact us at concierge@trove-paris.com.
Damages & issues
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours so we can assess the issue and make it right.
Exchanges
We do not offer direct exchanges. The simplest way to secure a replacement is to return the original item and place a new order once the return has been approved.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, refunds are issued automatically to your original payment method within 10 business days.
Please note that processing times can vary depending on your bank or card provider. If more than 15 business days have passed since your refund was approved, please contact us at concierge@trove-paris.com